Privacy Policy | Grounded Getaway

Last updated: May 19, 2025

Grounded Getaway (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or making a booking, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of personal information when you interact with our website or services:

Contact Information: Full name, email address, phone number

Booking Information: Guest names, stay dates, accommodation preferences

Payment Information: Collected securely via Wix/HotelRunner and third-party processors (e.g., Stripe)

Device Information: IP address, browser type, operating system (via cookies/analytics)

Marketing Preferences: Opt-in email preferences, reviews, and survey responses

How We Use Your Information

We use your information to:

Process bookings and payments

Communicate important updates before and during your stay

Provide customer service and respond to inquiries

Send promotional emails (if you opt in)

Improve our website and guest experience

Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We only share it with:

Wix and HotelRunner, for booking and site functionality

Payment processors, to complete transactions securely

Email marketing platforms, such as Wix Email Marketing (if opted in)

Legal authorities, if required to comply with applicable laws

Cookies, Analytics & Tracking

We use cookies and similar technologies to enhance your browsing experience and improve our services.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. This service collects non-personally identifiable information such as:

Pages visited

Time spent on site

Browser and device type

General geographic location

Traffic sources (e.g., search engine or social media)

The data collected is anonymized and aggregated, and it is used solely for internal reporting and improving our site.

If you would prefer not to be tracked by Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on, or adjust your cookie settings in your browser.

Data Retention

We retain your personal information only as long as necessary for the purposes set out in this policy or to comply with legal obligations.

Your Rights (Canada – PIPEDA)

Under Canada’s PIPEDA law, you have the right to:

Access your personal information

Correct or update inaccuracies

Withdraw your consent at any time

Request deletion of your personal data (subject to legal obligations)

To exercise these rights, please email us at mary@groundedgetaway.ca.

Your Rights (EU/UK – GDPR)

If you are a resident of the European Economic Area (EEA) or the UK, you have additional data protection rights:

Right to access and correct your data

Right to request deletion (right to be forgotten)

Right to restrict or object to processing

Right to data portability

Right to withdraw consent at any time

To exercise these rights, contact us at mary@groundedgetaway.ca. We will respond within 30 days.

Data Security

We take reasonable precautions to protect your personal information using secure servers, HTTPS encryption, and access controls. However, no method of transmission over the internet is 100% secure.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Children’s Privacy

Our accommodations are for adults only. We do not knowingly collect or solicit data from individuals under the age of 18.

Updates to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest version. Continued use of our site indicates your acceptance of the updated terms.

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Grounded Getaway

Email: mary@groundedgetaway.ca

Phone: 519‑830‑0080

Location: Guelph/Eramosa, Ontario, Canada